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BIKE SHOP QUESTIONS
WHERE ARE YOU LOCATED?
For the Haleakala Downhill Bike Experience and our PAIA Bike Shop:
We are located at 71 Baldwin Ave, Suite D3, Paia Hawaii, 96779.
Drive toward Kahului (Hwy. 30 from West, Hwy 311 from South) as if you were on the way to the airport. Turn right on Hwy 380. Followed by another right turn onto Hwy 36 ( Hana Hwy), follow the sign to Paia, which is about 7 (seven) miles down the road. Once in Paia town, at the only traffic light turn right onto Baldwin Ave. Approximately 150 yards on your left is the Paia Plaza Building, at 71 Baldwin Ave. where our office is located towards the back of the parking lot in Suite D3, behind the Pearl and Lima Restaurant. (Not the Mana Foods grocery lot.)
Our Kihei Full-Service Bike shop is located at 1847 S. Kihei Rd, Kihei, HI 96753.
Our Lahaina Full-Service Bike shop is located at 193 Lahainaluna Rd. Lahaina, HI 96751
WHERE DO WE PARK?
There is parking directly in front of our shop and it is a Paid Parking lot. Pay at the kiosk at the entrance of the parking lot. Scan the app to pay via credit card. Parking is $15 (CASH IS NO LONGER ACCEPTED)
There is free parking at the Paia Town Public Parking lot on your right side when you first enter the town of Paia or you can park past the post office on the right side shoulder. (5 min. walk to our shop)
– Please don’t leave valuables in your car!
– Please don’t park in the Mana foods parking lot or where signs say 1-2 hour parking, as they do ticket in Paia.
KIHEI: Private parking lot directly in front of our bike shop
LAHAINA: Private parking lot directly in front of our bike shop
WHAT ARE YOUR RESERVATION AND CANCELLATION POLICIES?
Phone and online reservations are our principal booking system. When upon a reservation, a customer submits a credit card number, it is mutually understood and agreed that his/her reservation is confirmed, and at check-in time his/her space will be guaranteed.
Due to the limited amount of space on any of our tours, Maui Sunriders Bike Co. does not assume the financial responsibility for any scheduled activity cancelled by the client inside the cancellation policy time, nor for NO SHOWS. However, the client will be given an opportunity to reschedule, by calling no earlier than the day before for the next day based on availability.
- No Refunds within 48 HOURS FROM THE CHECK-IN TIME OF THE ACTIVITY, a reservation cannot be cancelled, and the full amount of the cost of the tour will be charged.
- Reservations made inside the 48 hours prior to the start of the activity cannot be cancelled, and the full amount will be charged to the credit card account on file, regardless of the client’s participation in the activity, or not.
- For Parties of Eight (8) or more the cancellation policy time is 72 hours.
- NO SHOWS will be charged the full amount of the cost of the tour. No exceptions.
Maui Sunriders Bike Co. reserves the right to cancel a tour, without notice, due to SEVERE weather conditions, lack of participation or mechanical failure. If this occurs, Maui Sunriders will give you an opportunity to re-schedule or a full refund.
WHAT IS THE DRIVING TIME TO GET TO YOUR SHOP?
Driving time is: (min.)
Kapalua – 50
Kahului Harbor 15
Hana 1 hour 30 minutes – 2.5 hours
DO YOU PROVIDE ANY WATER, COFFEE OR FOOD?
Available for purchase are Smart Water, Dasani, Vitamin Water, Monster & Reign Energy Drinks, Dunkin Donut, Sparkling Waters, Coke, Sprite and more!
We carry CLIFBar, Skratch, Honey Stinger and Kate’s Real Food Bars. Our bike snacks include energy bars, waffles, chews & goos, as well as performance energy & recover powders for your water.
DO WE NEED TO RESERVE IN ADVANCE?
HALEAKALA DOWNHILL: We do recommend reserving in advance as we do sell out the closer we get to the dates, especialy around holidays and peak vacation times. If you have a certain date in mind I do recommend reserving to secure that date.
HALEAKALA UPHILL: We have a very limited supply of bikes/sizes for the uphill ride. You must reserve your bike/size in advanced. Please call to reserve.
RENTAL BIKES: All rental bikes are reservable. We have a limited supply of bikes so we do recommend reserving in advanced. Cruiser and townies are easier to rent on the spot, first come first serve…
CANCEL/CHANGE Policy: We have a 48 hour change/cancel policy so if you decide to move your date that you signed up for, as long as we have 48 hours notice we can take care of that for you.
Sometimes if your dates are flexible, guests can get away with booking the week of or even the day before.
If you have the flexibility in your schedule, we do recommend booking earlier in your trip to allow room to reschedule in case of inclement weather or even sickness.
HALEAKALA DOWNHILL QUESTIONS
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